Privacy Policy

1. What Information We Collect

We may collect and process the following personal information:

• Your name

• Your email address

• Your phone number

• Your address (if needed for in-home service)

• Information about your piano (type, condition, last tuning)

2. How We Use Your Information

We use your information to:

• Contact you to arrange or confirm a piano tuning or repair

• Respond to your enquiries

• Send booking reminders or service follow-ups

• Maintain internal records of services provided

We do not use your data for unsolicited marketing, nor do we sell or share your information with third parties.

3. How We Store and Protect Your Data

Your data is stored securely and only accessible by Colwell Piano Service staff. We take appropriate technical and organisational steps to protect your personal information from unauthorised access or disclosure.

4. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of any inaccurate data

• Request deletion of your data (where appropriate)

• Withdraw your consent at any time

To exercise these rights, please contact us using the details below.

Email: enquiries@pianokey.co.uk
Phone: 01403 270457